// Answer · an Echelon add-on
The phone rings.
You're on a roof.
It picks up.
Answer is an AI receptionist that actually answers the call, runs the intake, and books the appointment — then texts you the whole job. It says up front that it's a digital assistant, every time.
An Echelon add-on · runs on Catch's number · core plan $299/mo
How it works.
A receptionist that never misses.
The call comes in. You can't.
You're twenty feet up with a nail gun, or mid-consult. Instead of ringing out to voicemail, Answer picks up on your behalf.
It says it's a digital assistant.
Every call opens by telling the caller they've reached your digital assistant. That's in the code, not a setting — honest by default, every single time.
It runs the intake, then books.
What's the job, how urgent, name and number — then it offers a real opening and holds the slot on your calendar. Like your best office manager, on every call.
Your phone buzzes once.
The whole job lands as one text: who called, what they need, and the appointment held for your confirm. Not a voicemail. Not a missed-call badge.
Why it pays.
A booked job while you're on the tools.
A voicemail is a maybe. A caller who reached a real conversation and left with a time on the calendar is a customer. Answer turns the calls you'd have missed into appointments — for minutes that cost less than the coffee on your dash.
Voicemail
“You've reached… please leave a message.”
Most people won't. They hang up and dial the next name on the list.
What you get.
Answer, in six pieces.
Honest disclosure, every call.
The opening line always says it's a digital assistant. Legally sound and built in — you can't accidentally deceive a caller, because it isn't a toggle.
Real intake, not a phone tree.
It asks what your office manager would: the job, the urgency, the name and number. No 'press 1 for sales,' no menu maze.
Books on your calendar.
It offers real openings and holds the slot for your confirm — the appointment's on the books before the caller hangs up.
One summary text.
You get the whole call as a single text: caller, job, urgency, and the booking. Read it when you're off the ladder, not a voicemail to decode.
Billed by the minute.
Answer runs on a monthly bucket of call minutes, billed at each call's length rounded up, one-minute minimum. Sized and priced with you.
Never dead air.
Out of minutes, agent down, misconfigured — every failure path falls back to Catch's ring-through and instant text-back. Nobody ever hits a wall.
The pair.
Answer sits on top of Catch.
Same number, one system. Answer picks up the calls you want handled live; Catch is the safety net underneath, texting back anyone Answer can't reach. Most shops start with Catch and turn on Answer when they're ready.
← See how Catch worksHow to get it.
Set up with you.
Answer is an Echelon add-on. We set it up with you — the greeting, the intake, the calendar, your minute bucket — and price it for how your phone actually rings. The core plan is quotes, invoices & customers at $299/mo.
Answer FAQ.
Before it picks up.
How is Answer different from Catch?
Catch texts a missed caller back within about five seconds. Answer actually picks up the phone, has a conversation, and books the appointment. They run on the same business number — Answer is the upgrade for when you'd rather the call be handled than texted.
Will callers know they're talking to a machine?
Yes, every time. The first thing Answer says is that they've reached your digital assistant. That disclosure is built into the code, not a setting you can switch off — so you can never accidentally mislead a caller.
What does it actually do on the call?
It runs the intake your best office manager would: what the job is, how urgent it is, the caller's name and number. Then it offers a real opening and holds the appointment on your calendar. You get the whole thing as one text.
What happens if it's out of minutes or something breaks?
Every failure path — out of minutes, agent down, misconfigured — falls back to Catch's ring-through and instant text-back. Nobody ever hits dead air.
How is Answer billed?
On call minutes: a monthly bucket sized with you, billed by the length of each call rounded up, with a one-minute minimum. Answer is an Echelon add-on, set up and priced for your operation.
Do I need a new phone number?
No. Answer runs on the same business number as Catch, so there's nothing new for customers to learn or dial.
Included with every new subscription
We sit down with you and train you on it.
Every new subscription comes with a free 1-on-1 training session: in person if you're in the Lower Mainland, live video anywhere else. We walk you and your crew through the whole thing on your own jobs. After that you can call us anytime at no extra charge. A real human, no tickets, no upsell.
Call (604) 203-8575Free training session · Free support · Call anytime