// Reviews · in the Echelon plan
Finish the job.
The ask is written.
You tap send.
A paid invoice puts the one-tap Google review request in your queue, drafted in your voice, with a private line so problems reach you first. More 5-star reviews while you stay on the truck.
Included in the plan · $199/mo
How it works.
Job closed. Stars come in. No follow-up.
Invoice paid. The ask is written.
The moment an invoice gets paid — job done, nobody owing anybody — Echelon writes the review ask in your voice and puts it in your queue. You read it and tap send. No remembering, no awkward asking-in-person, and nothing goes out that you haven't seen.
Customer rates the experience.
They tap a star, right from the email. Takes 6 seconds. No login required.
One tap to Google, plus a private line.
One tap takes them to your Google review form. The same page offers a private feedback line if they'd rather tell you first, so problems reach you and you can fix what went wrong.
Why the private line matters.
Catch the problem before they walk.
Most unhappy customers never tell you. They just don't call back. Every review request includes a private feedback line, so someone with a problem can reach you directly and give you the chance to make it right. You still see the complaint, you just see it before they walk.
Without a private line
“Frustrated customer never said a word. Just never called back.”
You didn't know they were upset. No chance to fix it, no chance to win them back.
What you get.
Reviews, in six pieces.
Triggered by the payment, not by you.
No separate workflow. The moment the invoice is paid — the happiest point in the job — the ask is written and waiting. One tap from you and it's gone.
From a name they know.
The ask goes by email — from your connected Gmail or Outlook when you've linked one, so it lands from you, not from software. Every request carries a working unsubscribe.
Google Business Profile deep link.
5-star reviewers land on your Google review form pre-loaded. They just type their note and hit publish. Highest possible conversion.
A private feedback line for everyone.
Every request includes a private feedback option, so an unhappy customer can reach you directly. You see the complaint, respond personally, and make it right.
Per-customer dedupe.
One review request per customer per six months, however many invoices you send them. Nobody gets spammed.
Live dashboard.
See every review request: sent, opened, rated, routed. Stars over time. Public rating trend. One screen, no spreadsheet.
How to get it.
Set up with you.
Reviews is in the plan. Confirm your Google listing once — one tap inside the app — and every paid invoice asks for the review by itself. Part of the $199/mo plan with quotes, invoices & customers.
Reviews FAQ.
Before you automate the ask.
How does Reviews work?
When you send an invoice, Echelon schedules the review ask. The moment that invoice is marked paid, it writes the request and puts it in your approval queue — you read it and tap send, same as every other message Echelon writes. One tap on the customer's end takes them to your Google review form, and the same page offers a private feedback line if they'd rather tell you directly. No login, no app.
What if I get a bad review?
Every customer gets the private feedback line alongside the Google ask, so an unhappy one can reach you directly and you can make it right before they move on. You still see the complaint first, but anyone is free to post publicly. It can't remove reviews already on Google.
Do I have to ask customers myself?
You don't have to write it or remember it — Echelon does both. What you do is tap send. The ask is drafted the moment the invoice is paid, which is when the job is freshest in the customer's mind, and it sits in your queue until you approve it. No awkward asking in person, no remembering to follow up, and nothing goes to a customer of yours that you haven't read.
Will customers get spammed with requests?
No. One ask per customer every six months, however many invoices you send them in between, and re-sending an invoice never produces a second one.
What does Reviews cost?
Nothing extra — Reviews is included in the Echelon plan ($199/mo CAD), alongside quotes, invoices, customers, and the AI layer.
Do I need to be techy to set it up?
No. Connect your Google Business Profile link once and Echelon handles the rest — writing the ask, picking the moment, and holding it for your tap. The dashboard shows every request sent, opened, rated, and routed, on one screen.
Included with every new subscription
We sit down with you and train you on it.
Every new subscription comes with a free 1-on-1 training session: in person if you're in the Lower Mainland, live video anywhere else. We walk you and your crew through the whole thing on your own jobs. After that you can call us anytime at no extra charge. A real human, no tickets, no upsell.
Call (604) 203-8575Free training session · Free support · Call anytime